The E-commerce ecosystem has redefined the relationship between enterprises and their customers as it enables a customer-centric experience. As E-commerce market continues to evolve, retailers are increasingly poised to provide new and more sophisticated technologies that can deliver incredible digital experiences for buyers. Drones, augmented reality goggles, droids, and smart refrigerators are some of the prominent innovations on the horizon that are expected to transform the E-commerce industry in the coming decade.
Social-based commerce sites have also come with a bang as platforms such as Facebook are honing in on E-commerce, with the introduction of the Marketplace tab along with the option to buy via Facebook Chat, where customers can order merchandise and pay via the Chat feature. Instagram has also introduced shoppable tags helping the digital retail world coin in further on its growing fan base. Meanwhile, organizations are looking towards curbing security issues such as hacking and online fraud that refrains many from purchasing products online. To address the problem, many E-commerce companies are incorporating biometric verification systems that can avoid any false positives while making payments.
Among these constantly evolving features in E-commerce, organizations need to spearhead themselves to offer the best customer support and partner with the right E-commerce technology solution provider. In an era where technology is dictating challenges, we assist CEOs, CIOs, and other executives to find the right E-commerce solution for their enterprise, providing the insights into how these solutions efficiently create and manage a firm’s retail policies to automate manual processes and improve customer reach.
We present to you Retail CIO Outlook Magazine’s “Top 10 E-commerce Solution Providers – 2018.”